MilkyWay Enterprises, a major player in the evaporated milk industry, was looking for a solution to improve the efficiency of their customer support operations. They needed a platform that could handle their growing volume of customer inquiries and complaints effectively.
Deskhero's advanced AI capabilities proved to be the perfect solution for MilkyWay Enterprises. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time.
The AI-powered search bar made it easier for the support team to find relevant information quickly. Whether it was a previous ticket, a knowledge base article, or a specific section in the uploaded files, the AI-powered search provided precise results in seconds.
Moreover, the AI also helped in managing the knowledge base by automatically generating articles from word, powerpoint, pdf files. This ensured that the knowledge base was always updated with the latest information.
By leveraging Deskhero's AI capabilities, MilkyWay Enterprises has significantly improved the efficiency of their customer support operations, resulting in higher customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does the AI-powered search work?
The AI-powered search uses OpenAI Embeddings to find relevant information from the entire database, including previous tickets, knowledge base articles, and uploaded files. This provides precise search results in seconds.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Evaporated Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
