EvaporMilk Inc., a leading producer of evaporated milk, was facing challenges in managing their growing customer inquiries and complaints. They needed a solution that could not only streamline their customer support operations but also provide quick and accurate responses to customer queries.
Deskhero's advanced AI capabilities came as a game-changer for EvaporMilk Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities made it easier for the support team to find relevant information quickly. Whether it was a previous ticket, a knowledge base article, or a specific section in the uploaded files, the AI-powered search provided precise results in seconds.
Deskhero's AI also played a crucial role in managing the knowledge base. It automatically generated articles from word, powerpoint, pdf files, making it easier to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of EvaporMilk Inc.'s customer support operations, leading to increased customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does the AI-powered search work?
The AI-powered search uses OpenAI Embeddings to find relevant information from the entire database, including previous tickets, knowledge base articles, and uploaded files. This provides precise search results in seconds.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Evaporated Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
