StageCraft Rentals deals with a wide variety of equipment and receives numerous customer queries daily. Managing these queries and providing accurate information was a challenge. Deskhero has helped them overcome this challenge with its advanced AI capabilities.
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content for each query. This has greatly improved the accuracy of the information provided to customers.
The AI also generates suggested replies using OpenAI's ChatGPT. This has not only reduced the time taken to respond to queries but also improved the quality of the responses. The AI understands the context of the query and suggests the most suitable response.
Moreover, the AI-powered search bar has made it easier for StageCraft's support team to find relevant information. This has further improved their efficiency and the quality of their customer support.
Overall, Deskhero's AI capabilities have greatly enhanced StageCraft Rental's customer support process, leading to more satisfied customers and a more efficient support team.
How does Deskhero improve the accuracy of information provided to customers?
Deskhero uses AI to leverage data from previous tickets, knowledge base articles, and other sources to find relevant content for each query. This greatly improves the accuracy of the information provided to customers.
How does the AI in Deskhero improve the quality of responses?
The AI in Deskhero generates suggested replies using OpenAI's ChatGPT. This not only reduces the time taken to respond to queries but also improves the quality of the responses. The AI understands the context of the query and suggests the most suitable response.
What are the benefits of using Deskhero for customer support?
Deskhero enhances the customer support process, improves the accuracy of information provided, enhances the quality of responses, and improves overall efficiency. Its advanced AI capabilities make it a powerful tool for managing customer support tickets and queries.
* This article provides an example of how a fictive company in the Event equipment rental services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
