EventGear receives a high volume of customer queries and support tickets daily. They used to struggle with managing these tickets efficiently, leading to delayed responses and unsatisfied customers. With Deskhero, they were able to streamline their ticket management process.
The AI capabilities of Deskhero allowed EventGear to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped them find relevant content quickly and efficiently.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT. This has significantly reduced the time taken to respond to customer queries. The AI is capable of understanding the context of the query and suggesting the most appropriate response.
Furthermore, the comprehensive search bar powered by AI has made it easier for EventGear's support team to find relevant information. This has further improved their response times and overall efficiency.
Overall, Deskhero's advanced AI capabilities have transformed EventGear's customer support process, leading to happier customers and a more efficient support team.
How does Deskhero help in managing customer support tickets?
Deskhero provides a structured system for managing customer support tickets. It uses AI to leverage data from previous tickets, knowledge base articles, and other sources to find relevant content and suggest responses. This helps in managing tickets more efficiently and improving response times.
How does the AI in Deskhero improve response times?
The AI in Deskhero generates suggested replies using OpenAI's ChatGPT. This reduces the time taken to draft a response. Also, the AI-powered search bar makes it easier to find relevant information, further improving response times.
What are the benefits of using Deskhero for customer support?
Deskhero streamlines the customer support process, improves response times, and enhances customer satisfaction. Its advanced AI capabilities make it a powerful tool for managing customer support tickets and queries.
* This article provides an example of how a fictive company in the Event equipment rental services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
