Stadium Star uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files such as policies, manuals, and presentations, the AI system can quickly identify relevant content and generate accurate responses. This has resulted in faster response times and higher customer satisfaction rates.
The company also uses Deskhero's comprehensive search bar, powered by AI, to quickly locate necessary information. Whether it's a specific ticket, a knowledge base article, or a piece of data scraped from their website, the AI-enhanced search function makes it easy to find what they need in seconds.
Stadium Star has also benefited from Deskhero's AI-powered knowledge base article generation. By automatically creating articles from Word, PowerPoint, and PDF files, the AI system saves the support team countless hours of manual work. These articles are then used to answer customer inquiries, further improving the efficiency of the support team.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, resulting in a more unified and efficient workflow.
Overall, the advanced AI capabilities of Deskhero have transformed Stadium Star's customer support operations. They are now able to provide faster, more accurate responses to customer inquiries, while also saving time and resources.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to identify relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-enhanced search function work?
Deskhero's search function uses AI to quickly locate necessary information. It can search through tickets, knowledge base articles, and even data scraped from your website to find what you're looking for.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This means you can leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Event management in arenas and stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
