Arena Ace uses Deskhero's AI capabilities to manage their tickets more efficiently. By using OpenAI embeddings from previous tickets, the AI system can predict the type and urgency of new tickets, allowing the support team to prioritize their work more effectively.
The company also uses Deskhero's AI-enhanced search bar to quickly locate necessary information. Whether it's a specific ticket, a knowledge base article, or a piece of data scraped from their website, the AI-enhanced search function makes it easy to find what they need in seconds.
Deskhero's AI-powered knowledge base article generation has been a game-changer for Arena Ace. The AI system automatically creates articles from Word, PowerPoint, and PDF files, saving the support team countless hours of manual work. These articles are then used to answer customer inquiries, further improving the efficiency of the support team.
Through Deskhero's REST API, Arena Ace has been able to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their entire operation, leading to a more streamlined and efficient workflow.
Overall, Deskhero's advanced AI capabilities have significantly improved Arena Ace's helpdesk services. They are now able to respond to customer inquiries faster and more accurately, while also saving time and resources.
How does Deskhero's AI help manage tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets to predict the type and urgency of new tickets. This allows your support team to prioritize their work more effectively.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically create knowledge base articles from Word, PowerPoint, and PDF files. This saves your support team from having to manually create these articles.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This means you can leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Event management in arenas and stadiums industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
