Dream Events has an extensive knowledge base that includes information on various event planning topics. However, managing this vast amount of information was challenging and time-consuming for their team.
By implementing Deskhero, Dream Events was able to leverage the platform's AI capabilities to manage their knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each piece of information and categorize it appropriately.
The AI also enhances the search results within the knowledge base, making it easier for the team to find relevant information quickly. This has significantly reduced the time spent on each ticket, leading to improved response times and higher customer satisfaction.
In addition, Deskhero's website scraping feature keeps the knowledge base up-to-date with the latest information from the company's website. This ensures that the AI always has the most current information when generating suggested replies or enhancing search results.
Overall, Deskhero's AI capabilities have streamlined Dream Events' knowledge base management, leading to improved efficiency, faster response times, and increased customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each piece of information. It then categorizes this information appropriately within the knowledge base.
How does the AI enhance search results within the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query, allowing it to return more relevant results. This makes it easier for the team to find the information they need quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically pulls the latest information from your website and adds it to the knowledge base. This ensures that the AI has the most current information when generating suggested replies or enhancing search results.
* This article provides an example of how a fictive company in the Event Planning & Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
