Eventful Creations receives hundreds of inquiries daily, ranging from questions about event packages to specific requests for event customization. The volume of inquiries was overwhelming their customer support team, leading to slow response times and dissatisfied customers.
By implementing Deskhero, Eventful Creations was able to use the platform's advanced AI capabilities to automate responses to common inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies.
The AI capabilities also enhanced the search results within the platform, making it easier for the customer support team to find relevant information quickly. This significantly reduced the time spent on each ticket, improving response times and customer satisfaction.
In addition, Deskhero's website scraping feature allowed Eventful Creations to keep their knowledge base up-to-date with the latest information from their website. This ensured that the AI always had the most current information when generating suggested replies.
Overall, Deskhero's AI capabilities have enabled Eventful Creations to provide faster, more accurate customer support, leading to improved customer satisfaction and retention.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query, allowing it to return more relevant results. This makes it easier for the customer support team to find the information they need quickly.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically pulls the latest information from your website and adds it to the knowledge base. This ensures that the AI has the most current information when generating suggested replies.
* This article provides an example of how a fictive company in the Event Planning & Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
