Stellar Events manages multiple events simultaneously, leading to a large volume of tickets that need to be addressed promptly. The manual process of sorting and assigning tickets was time-consuming and prone to errors.
By implementing Deskhero, Stellar Events was able to automate the ticket management process. The platform's AI capabilities analyze the content of each ticket using OpenAI Embeddings and automatically assign it to the appropriate team or individual based on the ticket's content.
The AI also generates suggested replies for each ticket, reducing the time spent on crafting responses. This not only speeds up the response time but also ensures consistency in the responses.
Furthermore, the AI's ability to enhance search results has made it easier for the team to find relevant information, reducing the time spent on each ticket and increasing overall productivity.
Overall, Deskhero's AI capabilities have transformed Stellar Events' ticket management process, resulting in improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI analyzes the content of each ticket using OpenAI Embeddings and automatically assigns it to the appropriate team or individual based on the ticket's content.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the ticket. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query, allowing it to return more relevant results. This makes it easier for the team to find the information they need quickly.
* This article provides an example of how a fictive company in the Event Planning & Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
