Festivity Planners receives a high volume of customer queries and requests every day. Managing these effectively was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system efficiently organizes and prioritizes these tickets, ensuring each customer's needs are addressed promptly.
Deskhero's AI capabilities also assist in generating quick and accurate responses to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests the most relevant replies. This has drastically reduced response times and improved customer satisfaction.
The AI also enhances the search results in Festivity Planners' knowledge base. When a customer searches for information, the AI uses embeddings from various sources to provide the most relevant content. This has made the knowledge base a powerful tool for customer self-service.
In the realm of event management, Deskhero's custom fields and structured data lists have proved to be essential. They enable Festivity Planners to systematically organize and manage all event details, from budgeting to vendor coordination.
Lastly, Deskhero's REST API allows Festivity Planners to integrate the platform with their existing systems, creating a seamless workflow for their team and a smoother experience for their customers.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies to customer queries. This not only improves response times but also ensures accuracy and relevance in responses.
How does Deskhero enhance the effectiveness of the knowledge base?
Deskhero's AI enhances the search results in the knowledge base by using embeddings from various sources to provide the most relevant content. This makes the knowledge base a powerful tool for customer self-service.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a seamless workflow for the team and a smoother experience for customers.
* This article provides an example of how a fictive company in the Event planning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
