Gala Organizers handles a large number of customer queries and requests on a daily basis. Managing these effectively was a challenge until they adopted Deskhero. The platform's AI-powered ticket management system efficiently organizes and prioritizes these tickets, ensuring each customer's needs are addressed in a timely manner.
Deskhero's AI capabilities also assist in generating quick and accurate responses to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests the most relevant replies. This has significantly reduced response times and improved customer satisfaction.
The AI also enhances the search results in Gala Organizers' knowledge base. When a customer searches for information, the AI uses embeddings from various sources to provide the most relevant content. This has made the knowledge base a valuable resource for customers.
In terms of event planning, Deskhero's custom fields and structured data lists have been indispensable. They allow Gala Organizers to systematically organize and manage all event details, from decor to catering, in a structured manner.
Finally, Deskhero's REST API allows Gala Organizers to integrate the platform with their existing systems, providing a seamless experience for their team and customers.
How does Deskhero's AI improve customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies to customer queries. This not only improves response times but also ensures the relevance and accuracy of responses.
How does Deskhero enhance the search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses embeddings from various sources to provide the most relevant content. This makes the knowledge base a valuable resource for customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, providing a seamless experience for the team and customers.
* This article provides an example of how a fictive company in the Event planning services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
