SnapEvents receives hundreds of inquiries daily, ranging from booking requests to technical questions about photography packages. Managing these manually was time-consuming and prone to errors. With Deskhero, they implemented an AI-driven ticket management system that categorizes and prioritizes tickets based on their content and urgency. This has significantly reduced response times and improved customer satisfaction.
The company also utilizes Deskhero's knowledge base feature, which is populated with articles generated from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. The AI capabilities of Deskhero analyze these resources to provide accurate and relevant responses to customer queries.
Deskhero's advanced AI capabilities have been instrumental in enhancing the search results on SnapEvents' customer support portal. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for customers to find the information they need.
SnapEvents also uses Deskhero's custom fields and user groups features to personalize customer interactions. The AI capabilities of the platform enable it to recognize patterns in customer behavior and preferences, which are used to customize responses and offers.
Overall, Deskhero's AI capabilities have enabled SnapEvents to automate and optimize their customer support services, resulting in increased efficiency and improved customer experience.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes the content and urgency of tickets to categorize and prioritize them. This reduces response times and improves customer satisfaction.
How does Deskhero's AI enhance the search results on the customer support portal?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant search results, making it easier for customers to find the information they need.
How does Deskhero's AI help in personalizing customer interactions?
Deskhero's AI recognizes patterns in customer behavior and preferences, which are used to customize responses and offers. This leads to a more personalized customer experience.
* This article provides an example of how a fictive company in the Event Portrait Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
