EventLens deals with a large number of customer queries every day. Before implementing Deskhero, managing these queries was a manual and labor-intensive process. With Deskhero's AI-driven ticket management system, the company can now categorize and prioritize tickets effectively, leading to faster response times and higher customer satisfaction.
The company also uses Deskhero's knowledge base feature to provide accurate and relevant responses to customer queries. The AI capabilities of Deskhero analyze articles generated from Word documents, PowerPoint presentations, PDF files, and scraped website data to provide the most appropriate information.
Deskhero's AI capabilities have also been instrumental in enhancing the search results on EventLens' customer support portal. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for customers to find the information they need.
EventLens also uses Deskhero's custom fields and user groups features to personalize customer interactions. The AI capabilities of the platform enable it to recognize patterns in customer behavior and preferences, which are used to customize responses and offers.
Overall, Deskhero's AI capabilities have enabled EventLens to automate and optimize their customer support services, resulting in increased efficiency and improved customer experience.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI analyzes the content and urgency of tickets to categorize and prioritize them. This reduces response times and improves customer satisfaction.
How does Deskhero's AI enhance the search results on the customer support portal?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant search results, making it easier for customers to find the information they need.
How does Deskhero's AI help in personalizing customer interactions?
Deskhero's AI recognizes patterns in customer behavior and preferences, which are used to customize responses and offers. This leads to a more personalized customer experience.
* This article provides an example of how a fictive company in the Event Portrait Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
