ShowTimeTickets uses Deskhero's AI capabilities to automatically categorize and prioritize tickets based on their content. This has significantly reduced the time it takes for their support team to sort through tickets, allowing them to focus more on resolving customer issues.
The company also uses Deskhero's custom fields and structured data lists to further refine their ticket categorization process. This has made it easier for them to track and manage tickets, leading to improved customer support efficiency.
ShowTimeTickets leverages Deskhero's kanban board and tickets management features to monitor the progress of each ticket. This has increased transparency within the team and helped them identify bottlenecks in their support process.
Additionally, the company uses Deskhero's custom email domains and user groups to streamline communication within the support team and with customers. This has improved collaboration and ensured that all team members are aware of the status of each ticket.
Finally, ShowTimeTickets uses Deskhero's REST API to integrate the platform with their existing systems and databases. This has made it easier for them to access and analyze ticket data, leading to more informed decision-making and continuous improvement of their support services.
How does Deskhero's AI capabilities improve ticket categorization?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to automatically categorize and prioritize tickets based on their content. This reduces the time it takes for the support team to sort through tickets.
How does Deskhero help in monitoring the progress of tickets?
Deskhero's kanban board and tickets management features allow companies to track the progress of each ticket. This increases transparency within the team and helps identify bottlenecks in the support process.
Can Deskhero be integrated with existing systems and databases?
Yes, Deskhero's REST API allows it to be easily integrated with existing systems and databases. This makes it easier for companies to access and analyze ticket data.
* This article provides an example of how a fictive company in the Event Ticketing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
