EventBritePro uses Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time it takes for their support team to respond to customer queries, improving customer satisfaction rates.
The company also leverages Deskhero's structured data lists and custom fields to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, while less critical ones are handled efficiently.
EventBritePro uses Deskhero's custom email domains and user groups features to streamline communication within the support team and with customers. This has improved collaboration and ensured that all team members are on the same page regarding customer issues.
Additionally, the company uses Deskhero's kanban board and tickets management features to track the progress of each ticket. This has increased transparency and accountability within the team, leading to improved performance.
Finally, EventBritePro leverages Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems and databases. This has made it easier for them to access and analyze customer support data, leading to more informed decision-making.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time it takes for the support team to draft responses, thereby improving response times.
How does Deskhero help in prioritizing tickets?
Deskhero's structured data lists and custom fields allow companies to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly.
Can Deskhero be integrated with existing systems and databases?
Yes, Deskhero's comprehensive search bar and REST API allow it to be easily integrated with existing systems and databases. This makes it easier for companies to access and analyze customer support data.
* This article provides an example of how a fictive company in the Event Ticketing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
