TicketMasterPlus uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only saved them time but also improved the quality of their articles, as the AI is able to extract the most relevant information from these files.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website. This ensures that their customers always have access to the most current information.
TicketMasterPlus leverages Deskhero's advanced search bar to provide their customers with quick and accurate search results. The AI-enhanced search uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find the most relevant content.
Additionally, the company uses Deskhero's custom fields and structured data lists to organize their knowledge base. This makes it easier for their customers to find the information they need.
Finally, TicketMasterPlus uses Deskhero's REST API to integrate the platform with their existing systems and databases. This allows them to easily access and analyze their knowledge base data, leading to continuous improvement of their customer support services.
How does Deskhero's AI capabilities improve the quality of knowledge base articles?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, and PDF files. The AI extracts the most relevant information from these files, improving the quality of the articles.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This ensures that customers always have access to the most current information.
Can Deskhero's knowledge base be integrated with existing systems and databases?
Yes, Deskhero's REST API allows the platform to be easily integrated with existing systems and databases. This makes it easier for companies to access and analyze their knowledge base data.
* This article provides an example of how a fictive company in the Event Ticketing Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
