GroundBreakers Inc. had a vast knowledge base, but their customers were having difficulty finding relevant information. They needed a solution that could make their knowledge base more accessible and user-friendly.
Deskhero's AI capabilities provided the perfect solution. The AI leveraged OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results. Customers could now find the information they needed quickly and easily.
Additionally, Deskhero's AI generated suggested replies to customer queries using the same technology. This not only improved the response times but also ensured that the responses were accurate and helpful.
Deskhero's custom email domains and user groups features also helped GroundBreakers Inc. in streamlining their customer support services. They could now manage their customer interactions more efficiently and professionally.
Overall, Deskhero's AI capabilities have significantly improved GroundBreakers Inc.'s knowledge base and customer support services.
How does Deskhero's AI improve the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and other resources to provide more accurate and useful search results.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries.
How do the custom email domains and user groups features help in customer support?
These features allow companies to manage their customer interactions more efficiently and professionally. They can categorize their customers into different groups and interact with them through custom email domains.
* This article provides an example of how a fictive company in the Excavation and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
