EarthMovers Ltd. was facing challenges in managing their increasing volume of support tickets. They needed a solution that could help them handle these tickets more efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improved the response times but also ensured that the responses were accurate and helpful.
Additionally, Deskhero's structured data lists and custom fields helped EarthMovers Ltd. in categorizing and prioritizing their tickets. The kanban board feature provided a visual overview of the ticket statuses, making it easier for the team to manage their workload.
Deskhero's comprehensive search bar and REST API also improved the accessibility and usability of their helpdesk platform. Customers could now find solutions to their problems faster, reducing the number of support tickets created.
Overall, Deskhero's AI capabilities have significantly improved EarthMovers Ltd.'s ticket management and customer support services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time taken to draft responses.
How does Deskhero help in managing the support tickets?
Deskhero provides features like structured data lists and custom fields for categorizing and prioritizing tickets. The kanban board gives a visual overview of the ticket statuses, aiding in efficient management.
How does the comprehensive search bar and REST API improve the helpdesk platform?
These features improve the accessibility and usability of the helpdesk platform. Customers can find solutions to their problems faster, reducing the number of support tickets created.
* This article provides an example of how a fictive company in the Excavation and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
