DigDeep Excavation was struggling with an overwhelming volume of customer queries and support tickets. They needed a solution that could help them manage these tickets more efficiently and provide quicker responses to their customers.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries.
The AI also enhanced the search results on their helpdesk platform. Customers could now find solutions to their problems faster, reducing the number of support tickets created.
Furthermore, Deskhero's custom fields and structured data lists helped DigDeep Excavation categorize and prioritize their tickets better. The kanban board feature provided a visual overview of the ticket statuses, making it easier for the team to manage their workload.
Overall, Deskhero's AI capabilities have significantly improved DigDeep Excavation's customer support efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time taken to draft responses.
How does the AI enhance search results on the helpdesk platform?
The AI uses OpenAI Embeddings to find relevant content based on the search query, providing more accurate and useful search results.
How does Deskhero help in managing the support tickets?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. The kanban board gives a visual overview of the ticket statuses, aiding in efficient management.
* This article provides an example of how a fictive company in the Excavation and Grading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
