TradeEase was facing challenges in maintaining an up-to-date and comprehensive knowledge base. Their small support team was unable to keep up with the constant changes in the ETF trading landscape, leading to outdated information and increased customer queries.
Implementing Deskhero allowed TradeEase to leverage the platform's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This not only saved their support team valuable time but also ensured that their knowledge base was always up-to-date.
The AI's ability to use OpenAI Embeddings to find relevant content and generate suggested articles also meant that the knowledge base became more comprehensive over time. This led to a significant increase in customer self-service, reducing the load on the support team.
Furthermore, Deskhero's kanban board and custom fields allowed TradeEase to effectively manage their support workflow, further enhancing their efficiency.
Overall, Deskhero's AI capabilities have transformed TradeEase's knowledge base into a powerful self-service tool, leading to more satisfied customers and a more efficient support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested articles. It can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data.
Can Deskhero help improve customer self-service?
Yes, by enhancing the knowledge base with up-to-date and comprehensive articles, Deskhero can significantly increase customer self-service.
Does Deskhero provide any tools to manage the support workflow?
Yes, Deskhero provides a kanban board and custom fields to effectively manage the support workflow.
* This article provides an example of how a fictive company in the Exchange-traded funds (ETFs) trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
