FundFlow was struggling with poor search results on their platform. Customers were unable to find relevant information, leading to increased support queries and a poor user experience.
By implementing Deskhero, FundFlow was able to leverage the platform's advanced AI capabilities to enhance their search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content, which is then used to enhance search results.
The AI's ability to learn from previous interactions also meant that the relevance of search results improved over time. This led to a significant reduction in support queries and an improved user experience.
Additionally, Deskhero's user groups and custom email domains allowed FundFlow to provide a more personalized experience for their customers, further enhancing their satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled FundFlow to significantly improve their search results and user experience, leading to happier customers and a more efficient support team.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to enhance search results.
Can Deskhero provide a personalized experience for customers?
Yes, Deskhero's user groups and custom email domains allow for a more personalized experience for customers.
Does the relevance of search results improve over time?
Yes, Deskhero's AI learns from previous interactions, which means that the relevance of search results improves over time.
* This article provides an example of how a fictive company in the Exchange-traded funds (ETFs) trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
