TradeWise receives a wide range of customer queries daily. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the response time and improving the accuracy of the responses.
TradeWise also uses Deskhero's AI to enhance the search results on their helpdesk. When customers use the comprehensive search bar, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has improved the self-service capabilities of TradeWise's helpdesk, reducing the load on their support team.
The company also uses Deskhero's AI to automatically categorize and prioritize incoming tickets. This feature has helped TradeWise's support team to focus on high-priority issues, improving their overall productivity and customer satisfaction.
Furthermore, TradeWise uses Deskhero's REST API to integrate the platform with their existing systems. This integration has enabled the company to leverage their existing data to further enhance the AI's performance.
Overall, Deskhero's advanced AI capabilities have enabled TradeWise to provide faster and more accurate responses to customer queries, improving their customer satisfaction and retention rates.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time it takes to respond to customer queries.
How does Deskhero's AI enhance the search results?
When customers use the search bar, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature improves the accuracy and relevance of the search results.
Can Deskhero's AI categorize and prioritize tickets?
Yes, Deskhero's AI can automatically categorize and prioritize incoming tickets. This feature helps support teams to focus on high-priority issues, improving their overall productivity.
* This article provides an example of how a fictive company in the Exchange-traded funds (ETFs) trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
