ETFMaster was struggling with an overwhelming volume of customer queries, which often resulted in delayed responses and unsatisfied customers. They needed a solution that could help them manage and respond to customer queries more efficiently.
By implementing Deskhero, ETFMaster was able to leverage the platform's advanced AI capabilities to enhance their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI's ability to learn from previous interactions also meant that the quality of responses improved over time. This led to a significant reduction in repeat queries, further enhancing the efficiency of ETFMaster's customer support team.
Additionally, Deskhero's comprehensive search bar and REST API allowed ETFMaster to easily integrate the platform with their existing systems, providing a seamless experience for both their support team and their customers.
Overall, Deskhero's advanced AI capabilities have enabled ETFMaster to significantly improve their customer support process, leading to happier customers and a more efficient support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow for easy integration with existing systems.
Does Deskhero's AI improve over time?
Yes, Deskhero's AI learns from previous interactions, which means that the quality of responses improves over time.
* This article provides an example of how a fictive company in the Exchange-traded funds (ETFs) trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
