ETFMaster uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps in generating suggested replies for customer queries, thereby reducing the response time and improving customer satisfaction.
The custom fields and structured data lists of Deskhero allow ETFMaster to categorize and prioritize customer queries effectively. This feature, combined with the Kanban board, helps in efficient ticket management.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by finding the most relevant content from the vast pool of data. This feature has significantly reduced the time taken to find the required information, thereby improving the productivity of ETFMaster's customer support team.
The knowledge base of Deskhero is used by ETFMaster to educate their customers about ETFs. The AI capabilities of Deskhero generate knowledge base articles from word, powerpoint, pdf files, which has made the process of creating educational content much easier and faster.
Finally, the REST API of Deskhero allows ETFMaster to integrate their existing systems with Deskhero, thereby creating a unified platform for all their customer support needs.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries. This reduces the response time and improves customer satisfaction.
How does Deskhero help in ticket management?
Deskhero's custom fields and structured data lists allow for effective categorization and prioritization of customer queries. Combined with the Kanban board, this helps in efficient ticket management.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which enhances the search results by finding the most relevant content from the vast pool of data.
* This article provides an example of how a fictive company in the Exchange Traded Funds (ETFs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
