ETFExpress uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps in generating suggested replies for customer queries, thereby reducing the response time and improving customer satisfaction.
The AI-powered comprehensive search bar of Deskhero enhances the search results by finding the most relevant content from the vast pool of data. This feature has significantly reduced the time taken to find the required information, thereby improving the productivity of ETFExpress's customer support team.
ETFExpress uses the user groups feature of Deskhero to segment their customers based on their investment preferences. This segmentation helps in providing personalized support to each user group.
Deskhero's custom email domains feature allows ETFExpress to send support emails to their customers from their own branded email domain. This feature has helped in building trust and credibility among their customers.
Finally, the REST API of Deskhero allows ETFExpress to integrate their existing systems with Deskhero, thereby creating a unified platform for all their customer support needs.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for customer queries. This reduces the response time and improves customer satisfaction.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which enhances the search results by finding the most relevant content from the vast pool of data.
How does Deskhero's custom email domains feature help in building trust and credibility?
Deskhero's custom email domains feature allows companies to send emails from their own branded email domain. This helps in building trust and credibility among customers.
* This article provides an example of how a fictive company in the Exchange Traded Funds (ETFs) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
