Federal Admin Services deals with a vast array of queries and requests from different departments and the public. Before implementing Deskhero, managing these requests was a daunting task. However, with Deskhero's structured data lists and ticket management system, the organization has been able to streamline its helpdesk services.
The advanced AI capabilities of Deskhero have been instrumental in automating a significant portion of the helpdesk services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This automation has not only reduced the workload on the helpdesk staff but also improved the quality of responses.
The AI's ability to enhance search results has been a game-changer for Federal Admin Services. When a query is input into the comprehensive search bar, the AI sifts through all the available data to provide the most relevant information. This feature has significantly improved the speed and accuracy of the helpdesk services.
Deskhero's custom email domains and user groups have allowed Federal Admin Services to customize the platform to their specific needs. Different departments can have their user groups with custom email domains, making the platform more user-friendly and efficient.
Finally, the REST API provided by Deskhero has enabled Federal Admin Services to integrate the platform with their existing systems. This integration has further streamlined their helpdesk services.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance search results. When a query is input, the AI sifts through all the available data to provide the most relevant information.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers custom email domains and user groups that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Executive Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
