The National Executive Agency receives a high volume of queries and requests from various departments and the public daily. Before implementing Deskhero, managing these requests was a significant challenge. However, with Deskhero's ticket management system and kanban board, the agency has been able to organize and manage queries more effectively.
The advanced AI capabilities of Deskhero have been instrumental in automating a large portion of the customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has not only reduced the workload on the support staff but also improved the quality of responses.
The AI's ability to enhance search results has been a game-changer for the National Executive Agency. When a query is input into the comprehensive search bar, the AI sifts through all the available data to provide the most relevant information. This feature has significantly improved the speed and accuracy of the customer support services.
Deskhero's custom fields and user groups have allowed the National Executive Agency to tailor the platform to their specific needs. Different departments can have their user groups with custom fields relevant to their operations. This feature has made the platform more user-friendly and efficient.
Finally, the REST API provided by Deskhero has allowed the National Executive Agency to integrate the platform with their existing systems. This integration has further enhanced the efficiency of their customer support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this data to generate the most relevant and accurate suggested replies.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers custom fields and user groups that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Executive Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
