CentralGov Operations receives numerous queries and requests from various departments and the public daily. Managing these requests was a significant challenge until they adopted Deskhero. The platform's ticket management system and kanban board have allowed for a more organized approach to handling queries, significantly reducing response times.
With the use of Deskhero's advanced AI capabilities, CentralGov Operations has been able to automate a substantial portion of their support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has reduced the workload on the support staff, allowing them to focus on more complex issues.
The AI's ability to enhance search results has also been beneficial. When a query is input into the comprehensive search bar, the AI sifts through all available resources to provide the most relevant information. This feature has significantly improved the quality of support provided by CentralGov Operations.
Deskhero's custom fields and user groups have allowed CentralGov Operations to tailor the platform to their specific needs. Different departments can have their user groups with custom fields relevant to their operations. This feature has made the platform more user-friendly and efficient.
Finally, the REST API provided by Deskhero has allowed CentralGov Operations to integrate the platform with their existing systems seamlessly. This integration has further enhanced the efficiency of their operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this data to generate the most relevant and accurate suggested replies.
Can Deskhero be customized to suit specific needs?
Yes, Deskhero offers custom fields and user groups that allow you to tailor the platform to your specific needs.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Executive Administration of Central Government industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
