Prestige Furnishings handles numerous support tickets daily. The company uses Deskhero's ticket management system to efficiently manage these tickets. Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest relevant responses, greatly reducing the time spent by support agents on each ticket.
The company maintains an extensive knowledge base, created using Deskhero's feature that generates articles from word, powerpoint, pdf files, and scraped website data. The AI enhances the search results within the knowledge base, allowing customers to quickly find solutions to their queries and reducing the burden on the support team.
Deskhero's custom fields and structured data lists enable Prestige Furnishings to categorize tickets based on various factors such as the type of query, product model, etc. This AI-powered categorization assists in directing the tickets to the right support agent, ensuring faster resolution of issues.
Prestige Furnishings has integrated Deskhero with their existing CRM and ERP systems using the platform's REST API. This integration enables the AI to access data from these systems to provide more accurate and personalized responses to customers.
Overall, Deskhero's advanced AI capabilities have empowered Prestige Furnishings to provide top-notch customer support, resulting in enhanced customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of the ticket management system?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant responses. This greatly reduces the time spent by support agents on each ticket, thereby improving the efficiency of the ticket management system.
How does the AI enhance the search results within the knowledge base?
Deskhero's AI enhances the search results within the knowledge base by leveraging OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data. This allows customers to quickly find solutions to their queries.
How does Deskhero's AI assist in directing tickets to the right support agent?
Deskhero's AI uses custom fields and structured data lists to categorize tickets based on various factors. This AI-powered categorization assists in directing the tickets to the right support agent, ensuring faster resolution of issues.
* This article provides an example of how a fictive company in the Executive Desk and Seating Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
