ExecEdPro uses Deskhero's AI capabilities to generate structured data lists from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in creating a comprehensive database that can be used for future reference and to enhance the efficiency of the customer support team.
The custom fields feature allows ExecEdPro to categorize their tickets based on various parameters like the type of query, the executive program it pertains to, and the urgency level. This helps in prioritizing and managing the tickets more effectively.
Deskhero's AI capabilities also help in generating suggested replies based on the OpenAI Embeddings from the comprehensive database. This not only speeds up the response time but also ensures that the replies are accurate and relevant to the queries.
The advanced search bar powered by AI helps in finding the most relevant content quickly and efficiently. This is particularly useful when the customer support team needs to refer to specific information from the vast database.
Finally, the REST API allows ExecEdPro to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing the overall efficiency of their operations.
How does Deskhero's AI capabilities enhance the efficiency of ExecEdPro's customer support team?
Deskhero's AI capabilities generate structured data lists from various sources, suggest replies based on the database, and enhance the search results. This speeds up the response time, ensures accuracy of replies, and helps in finding relevant content quickly.
How does the custom fields feature help in managing tickets?
The custom fields feature allows ExecEdPro to categorize their tickets based on various parameters. This helps in prioritizing and managing the tickets effectively.
How does the REST API enhance the overall efficiency of ExecEdPro's operations?
The REST API allows ExecEdPro to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Executive Education Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
