ExecEduLink uses Deskhero's AI capabilities to manage their tickets effectively. The AI categorizes tickets based on the type of query, the executive program it pertains to, and the urgency level. This helps in prioritizing and resolving the tickets efficiently.
The AI also generates suggested replies based on the OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This not only speeds up the response time but also ensures that the replies are accurate and relevant.
Deskhero's AI capabilities also help in enhancing the knowledge base. The AI generates articles from word, powerpoint, pdf files, and scraped website data, creating a comprehensive and up-to-date knowledge base.
The advanced search bar powered by AI helps in finding the most relevant content from the knowledge base quickly and efficiently. This is particularly useful when the customer support team needs to refer to specific information from the vast database.
Finally, the REST API allows ExecEduLink to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing the overall efficiency of their operations.
How does Deskhero's AI capabilities enhance the efficiency of ExecEduLink's customer support team?
Deskhero's AI capabilities categorize tickets for efficient management, suggest replies based on the comprehensive database, and enhance the search results. This speeds up the response time, ensures accuracy of replies, and helps in finding relevant content quickly.
How does the AI help in enhancing the knowledge base at ExecEduLink?
Deskhero's AI capabilities generate articles from word, powerpoint, pdf files, and scraped website data, creating a comprehensive and up-to-date knowledge base.
How does the REST API enhance the overall efficiency of ExecEduLink's operations?
The REST API allows ExecEduLink to integrate Deskhero with their existing systems, ensuring a seamless flow of information and enhancing the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Executive Education Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
