GlobalExecLearn uses Deskhero's AI capabilities to manage their user groups effectively. The AI categorizes users based on their queries, the executive program they are interested in, and their interaction history. This helps in providing personalized support to each user group.
The ticket management system powered by AI helps in prioritizing and resolving tickets efficiently. The AI suggests replies based on the OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data, speeding up the response time.
Deskhero's AI capabilities also help in enhancing the knowledge base. The AI generates articles from word, powerpoint, pdf files, and scraped website data, creating a comprehensive and up-to-date knowledge base.
The advanced search bar powered by AI helps in finding the most relevant content from the knowledge base quickly and efficiently. This is particularly useful when the helpdesk team needs to refer to specific information from the vast database.
Finally, the custom email domains feature allows GlobalExecLearn to maintain a professional image while communicating with their users, enhancing their brand value.
How does Deskhero's AI capabilities help in managing user groups at GlobalExecLearn?
Deskhero's AI capabilities categorize users based on their queries, the executive program they are interested in, and their interaction history. This helps in providing personalized support to each user group.
How does the ticket management system powered by AI work?
The ticket management system powered by AI helps in prioritizing and resolving tickets efficiently. The AI suggests replies based on the OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data.
How does the custom email domains feature enhance GlobalExecLearn's brand value?
The custom email domains feature allows GlobalExecLearn to maintain a professional image while communicating with their users, enhancing their brand value.
* This article provides an example of how a fictive company in the Executive Education Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
