Guardian Shield receives a high volume of queries related to their services, security protocols, and client-specific requests. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing the response time.
Guardian Shield also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on urgency, client importance, and query type. This ensures that high-priority issues are addressed promptly, improving client satisfaction.
The company has also found value in Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Guardian Shield uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. This helps the support team to provide accurate and detailed responses to customer queries.
Finally, the REST API provided by Deskhero allows Guardian Shield to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Executive protection services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
