Secure Horizons uses Deskhero's ticket management system to handle the large volume of queries they receive daily. The advanced AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and other data to generate suggested replies, greatly improving the efficiency of the helpdesk team.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their nature and urgency. This ensures that critical issues are addressed promptly, enhancing client satisfaction.
Secure Horizons finds immense value in Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the helpdesk team always has the most current and accurate information at their disposal.
Secure Horizons uses Deskhero's comprehensive search bar powered by AI to quickly find relevant content. This enables the helpdesk team to provide precise and detailed responses to customer queries.
Lastly, the REST API provided by Deskhero allows Secure Horizons to integrate the platform with their existing systems, ensuring a smooth workflow.
How does Deskhero's AI capabilities enhance the quality of responses?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to generate suggested replies. This ensures that the responses provided by the helpdesk team are accurate and detailed.
How does Deskhero ensure that the helpdesk team has the most current and accurate information?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that the helpdesk team always has the most current and accurate information at their disposal.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Executive protection services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
