ExpoElite was struggling with a high volume of support tickets from exhibitors, which often contained complex queries about event logistics, contract terms, and marketing opportunities. The support team was overwhelmed and response times were slow.
Deskhero's ticket management feature allowed ExpoElite to organize and prioritize tickets effectively. The AI capabilities were used to analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the time taken to respond to queries.
The custom fields feature allowed ExpoElite to categorize tickets based on the type of query, event, or exhibitor, making it easier for the support team to find and handle relevant tickets. The AI also enhanced search results, making it quicker to find relevant information.
ExpoElite also used Deskhero's AI to generate knowledge base articles from existing documents like policies and manuals. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have transformed ExpoElite's support services, improving response times, reducing workload, and enhancing customer satisfaction.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this analysis to suggest replies to new tickets, saving time and improving the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the content of tickets, knowledge base articles, and other data. It uses this understanding to enhance search results, making it quicker and easier to find relevant information.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from existing documents like policies and manuals. It uses OpenAI Embeddings to understand the content of these documents and generates articles based on this understanding.
* This article provides an example of how a fictive company in the Exhibitor Recruiting and Retention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
