ShowcaseSolutions was dealing with a large number of support queries from exhibitors about various aspects of their services. The support team was finding it difficult to manage the volume and complexity of these queries.
Deskhero's structured data lists and user groups features helped ShowcaseSolutions to organize their support operations more effectively. The AI capabilities were used to analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to queries.
ShowcaseSolutions also used Deskhero's custom email domains feature to create dedicated support channels for different types of queries. The AI capabilities enhanced the efficiency of these channels by suggesting replies and enhancing search results.
Deskhero's AI was also used to generate knowledge base articles from existing documents like contracts and marketing materials. This helped to keep the knowledge base updated and reduced the time taken to find relevant information.
Overall, Deskhero's AI capabilities have greatly improved ShowcaseSolutions' support services, reducing response times, improving the quality of responses, and enhancing customer satisfaction.
How does Deskhero's AI suggest replies to support queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It then uses this analysis to suggest replies to new queries, saving time and improving the quality of responses.
How does Deskhero's AI enhance search results in support channels?
Deskhero's AI uses OpenAI Embeddings to understand the content of tickets, knowledge base articles, and other data. It uses this understanding to enhance search results in support channels, making it quicker and easier to find relevant information.
How does Deskhero's AI generate knowledge base articles from existing documents?
Deskhero's AI can generate knowledge base articles from existing documents like contracts and marketing materials. It uses OpenAI Embeddings to understand the content of these documents and generates articles based on this understanding.
* This article provides an example of how a fictive company in the Exhibitor Recruiting and Retention Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
