ExtendedComfort Inns receives a high volume of customer support tickets every day. Managing these tickets efficiently was a challenge, but Deskhero's advanced AI capabilities have made it much easier.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time it takes for customer service reps to respond to tickets.
Deskhero's AI also enhances the search results in the ticket management system. This makes it easier for customer service reps to find relevant tickets and resolve issues more quickly.
Furthermore, Deskhero's custom fields and user groups features have allowed ExtendedComfort Inns to categorize tickets more effectively. This has improved the workflow of the customer support team and ensured that tickets are handled by the most appropriate team members.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of ExtendedComfort Inns' customer support.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time it takes for customer service reps to respond to tickets.
How does Deskhero's AI enhance the search results in the ticket management system?
The AI improves the search results in the ticket management system, making it easier for customer service reps to find relevant tickets and resolve issues more quickly.
How do Deskhero's custom fields and user groups features improve workflow?
These features allow companies to categorize tickets more effectively, improving the workflow of the customer support team and ensuring that tickets are handled by the most appropriate team members.
* This article provides an example of how a fictive company in the Extended-Stay Hotels/Apartments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
