StayLonger Suites receives thousands of customer queries daily, ranging from booking inquiries to specific requests about amenities. The company used to struggle with managing these inquiries efficiently. Since implementing Deskhero, they've been able to automate ticket management and provide faster, more accurate responses to guests.
The AI capabilities of Deskhero have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can generate suggested replies. This has drastically reduced the time it takes for customer service representatives to respond to queries.
Deskhero's website scraping feature also proved invaluable. It enabled StayLonger Suites to automatically update their knowledge base with the latest information from their website. This ensures that customer service representatives always have the most up-to-date information at their fingertips.
Moreover, the comprehensive search bar powered by AI has made it easier for customer service reps to find relevant information quickly. This has further improved response times and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed StayLonger Suites' customer support, making it more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This reduces the time it takes for customer service reps to respond to queries.
How does Deskhero ensure that customer service reps have the most up-to-date information?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website.
How does Deskhero's AI-powered search bar work?
The search bar leverages AI to find relevant information quickly, improving response times and increasing customer satisfaction.
* This article provides an example of how a fictive company in the Extended-Stay Hotels/Apartments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
