HomeAway Residences prides itself on its exceptional customer service. However, as the company grew, it became increasingly difficult to manage the volume of customer inquiries. They needed a solution that could help them maintain their high standards of service while managing a larger customer base.
Deskhero provided the perfect solution. Its advanced AI capabilities allowed HomeAway Residences to build an extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, making it easier for customer service reps to respond to inquiries.
The AI also enhances the search results in the knowledge base. This makes it easier for customer service reps to find the information they need to resolve customer inquiries quickly and accurately.
Furthermore, Deskhero's REST API allowed HomeAway Residences to integrate the platform with their existing systems. This seamless integration ensured that all customer inquiries were managed in one place, improving efficiency and reducing the risk of missed or delayed responses.
Thanks to Deskhero, HomeAway Residences has been able to maintain its high standards of customer service while managing a growing customer base.
How does Deskhero's AI help manage customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This makes it easier for customer service reps to respond to inquiries.
How does Deskhero's AI enhance the search results in the knowledge base?
The AI improves the search results in the knowledge base, making it easier for customer service reps to find the information they need to resolve customer inquiries quickly and accurately.
How does Deskhero's REST API benefit HomeAway Residences?
Deskhero's REST API allows HomeAway Residences to integrate the platform with their existing systems. This ensures that all customer inquiries are managed in one place, improving efficiency.
* This article provides an example of how a fictive company in the Extended-Stay Hotels/Apartments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
