BugBusters receives a high volume of customer inquiries daily. Managing these inquiries was a challenge until they adopted Deskhero. The platform's ticket management system, powered by AI, automatically categorizes and prioritizes tickets, ensuring that urgent matters are addressed promptly.
Deskhero's AI capabilities also assist in generating suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI suggests relevant responses, reducing the time spent by support staff on each ticket.
The comprehensive search bar feature of Deskhero is another boon for BugBusters. The AI-enhanced search results provide quick access to relevant information, making it easier for the support team to resolve customer issues.
BugBusters also benefits from Deskhero's knowledge base. The AI can generate articles from various file types, creating a rich resource for both customers and support staff. This feature has significantly reduced the number of repetitive inquiries.
Overall, Deskhero's AI capabilities have transformed BugBusters' customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. This ensures that important matters are addressed promptly.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses.
How does Deskhero's AI enhance the search results?
The AI uses OpenAI Embeddings to enhance the search results, providing quick access to relevant information.
* This article provides an example of how a fictive company in the Exterminating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
