GoldDust Extraction was struggling with an increasing volume of customer support tickets. They needed a solution that could manage these tickets efficiently and provide quick and accurate responses.
They implemented Deskhero, which uses advanced AI capabilities to manage tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities have greatly improved GoldDust's ticket management. The AI suggests replies based on the context of the customer's query, reducing the time spent by customer service representatives in crafting responses. This has led to quicker resolution of customer issues.
Additionally, the AI-enhanced search feature has made it easier for customer service representatives to find relevant information. The AI uses embeddings from various sources to enhance search results, making it quicker and easier to find the necessary information to resolve customer queries.
With Deskhero, GoldDust Extraction has been able to manage their customer support tickets more efficiently, leading to improved customer satisfaction and reduced workload for their customer service team.
How has Deskhero improved GoldDust's ticket management?
Deskhero's AI suggests replies based on the context of the customer's query, reducing the time spent by customer service representatives in crafting responses. This has led to quicker resolution of customer issues.
How does Deskhero's AI-enhanced search feature work?
The AI uses embeddings from various sources including previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it quicker and easier to find the necessary information to resolve customer queries.
What are the overall benefits of using Deskhero for GoldDust Extraction?
With Deskhero, GoldDust Extraction has been able to manage their customer support tickets more efficiently, leading to improved customer satisfaction and reduced workload for their customer service team.
* This article provides an example of how a fictive company in the Extraction of Metalliferous Ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
