IronClad Extractors faced challenges managing their growing customer queries and complaints. They needed a solution that could handle the increasing volume of tickets, provide quick and accurate responses, and improve overall customer satisfaction.
The company implemented Deskhero, which uses advanced AI capabilities to manage tickets and enhance search results. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities have significantly improved IronClad's response time. The AI suggests replies based on the context of the customer's query, reducing the time spent by customer service representatives in crafting responses. This has led to quicker resolution of customer issues and improved customer satisfaction.
Additionally, the AI-enhanced search feature has made it easier for customer service representatives to find relevant information. The AI uses embeddings from various sources to enhance search results, making it quicker and easier to find the necessary information to resolve customer queries.
With Deskhero, IronClad Extractors has been able to manage their customer support more efficiently, leading to improved customer satisfaction and reduced workload for their customer service team.
How has Deskhero improved IronClad's response time?
Deskhero's AI suggests replies based on the context of the customer's query, reducing the time spent by customer service representatives in crafting responses. This has led to quicker resolution of customer issues.
How does Deskhero's AI-enhanced search feature work?
The AI uses embeddings from various sources including previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it quicker and easier to find the necessary information to resolve customer queries.
What are the overall benefits of using Deskhero for IronClad Extractors?
With Deskhero, IronClad Extractors has been able to manage their customer support more efficiently, leading to improved customer satisfaction and reduced workload for their customer service team.
* This article provides an example of how a fictive company in the Extraction of Metalliferous Ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
