SilverLine Mining had an extensive knowledge base that was difficult to manage. They needed a solution that could organize their knowledge base and make it easily accessible to their customer service representatives.
They implemented Deskhero, which uses advanced AI capabilities to manage the knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities have greatly improved the management of SilverLine's knowledge base. The AI suggests relevant articles based on the context of the customer's query, making it easier for customer service representatives to find the necessary information.
Additionally, the AI-enhanced search feature has made it easier to navigate the extensive knowledge base. The AI uses embeddings from various sources to enhance search results, making it quicker and easier to find relevant information.
With Deskhero, SilverLine Mining has been able to manage their knowledge base more efficiently, leading to quicker resolution of customer queries and improved customer satisfaction.
How has Deskhero improved the management of SilverLine's knowledge base?
Deskhero's AI suggests relevant articles based on the context of the customer's query, making it easier for customer service representatives to find the necessary information. Additionally, the AI-enhanced search feature has made it easier to navigate the extensive knowledge base.
How does Deskhero's AI-enhanced search feature work?
The AI uses embeddings from various sources including previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results, making it quicker and easier to find relevant information.
What are the overall benefits of using Deskhero for SilverLine Mining?
With Deskhero, SilverLine Mining has been able to manage their knowledge base more efficiently, leading to quicker resolution of customer queries and improved customer satisfaction.
* This article provides an example of how a fictive company in the Extraction of Metalliferous Ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
