PhosChem Solutions receives hundreds of customer queries daily, ranging from technical issues to inquiries about their extraction processes. The company uses Deskhero's ticket management feature to handle these queries effectively. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, reducing the time taken to respond to customer queries.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows the support team to focus on urgent and complex issues first. The AI capabilities further enhance this process by predicting the urgency and complexity of tickets based on historical data.
PhosChem Solutions has a vast knowledge base, including manuals, policies, and presentations. These documents are uploaded to Deskhero, and the platform's AI capabilities generate relevant content from these files to assist in resolving customer queries. This has significantly reduced the time taken to find information and has improved the accuracy of responses.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities analyze the scraped data and update the knowledge base accordingly. This ensures that the support team always has the most recent information at their disposal.
Finally, PhosChem Solutions uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. The advanced AI capabilities enhance the search results, making it easier for the support team to find relevant information. This has led to a significant improvement in the overall efficiency of their customer support and helpdesk services.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, predict the urgency and complexity of tickets, generate relevant content from uploaded files, analyze scraped data to update the knowledge base, and enhance search results. All these features contribute to improving the efficiency of customer support.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from websites. The platform's AI capabilities then analyze this data and update the knowledge base accordingly. This ensures that the support team always has the most recent information at their disposal.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows the platform to integrate with existing systems. The advanced AI capabilities enhance the integration by improving the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Extraction of phosphate chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
