Phosphate Industries Inc. handles a large volume of customer queries every day. The company uses Deskhero's advanced AI capabilities to manage these queries more efficiently. The AI suggests replies based on previous tickets and knowledge base articles, reducing the response time and improving the accuracy of the replies.
The company also uses Deskhero's custom email domains and user groups to streamline their communication. The AI capabilities enhance this process by predicting the best user group to handle each query based on historical data. This has led to a significant reduction in the resolution time of tickets.
Phosphate Industries Inc. maintains a comprehensive knowledge base on Deskhero. The platform's AI capabilities generate relevant content from this knowledge base to assist in resolving customer queries. This has not only reduced the time taken to find information but has also improved the quality of the responses.
The company also uses Deskhero's website scraping feature to gather data from relevant websites. The AI capabilities analyze this data and update the knowledge base accordingly. This ensures that the support team is always equipped with the latest information.
Finally, Phosphate Industries Inc. uses Deskhero's comprehensive search bar and REST API to seamlessly integrate the platform with their existing systems. The advanced AI capabilities enhance the search results, making it easier for the support team to find relevant information. This has led to a significant improvement in the overall efficiency of their helpdesk services.
How does Deskhero's AI capabilities improve the speed and accuracy of helpdesk services?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, predict the best user group to handle each query, generate relevant content from the knowledge base, analyze scraped data to update the knowledge base, and enhance search results. All these features contribute to improving the speed and accuracy of helpdesk services.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from websites. The platform's AI capabilities then analyze this data and update the knowledge base accordingly. This ensures that the support team always has the most recent information at their disposal.
Can Deskhero integrate with existing systems?
Yes, Deskhero provides a REST API that allows the platform to integrate with existing systems. The advanced AI capabilities enhance the integration by improving the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Extraction of phosphate chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
