AluShapeTech receives numerous queries daily regarding their products' specifications, installation procedures, and maintenance. To manage these queries effectively, they use Deskhero's ticket management feature. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time spent by support agents on each ticket.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them quickly identify urgent issues and allocate resources accordingly. The AI-powered search bar further aids in locating specific tickets or knowledge base articles, enhancing the support team's productivity.
AluShapeTech has a vast knowledge base consisting of product manuals, policies, and presentations. Using Deskhero's AI capabilities, the company can generate articles from these files, making it easier for customers to find the information they need. The AI also scrapes data from the company's website to keep the knowledge base updated.
Deskhero's REST API allows AluShapeTech to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI capabilities also help in identifying patterns and trends in customer queries, enabling the company to proactively address common issues and improve their products and services.
Overall, Deskhero's AI-powered platform has enabled AluShapeTech to deliver superior customer service while reducing operational costs. The company plans to further leverage the platform's AI capabilities to automate more aspects of their customer support operations.
How does Deskhero's AI capabilities improve AluShapeTech's customer service efficiency?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support agents on each ticket. It also helps in categorizing and prioritizing tickets, locating specific tickets or articles, and identifying patterns in customer queries.
How does AluShapeTech use Deskhero's AI to maintain their knowledge base?
AluShapeTech uses Deskhero's AI to generate knowledge base articles from product manuals, policies, and presentations. The AI also scrapes data from the company's website to keep the knowledge base updated.
How does Deskhero's REST API benefit AluShapeTech?
Deskhero's REST API allows AluShapeTech to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Extrusion of Aluminium Profiles and Shapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
