ExtrusionMaster receives a wide range of customer queries, from product inquiries to technical support requests. To manage these effectively, the company uses Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, helping the support team resolve issues faster.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This enables them to quickly identify and address high-priority issues. The AI-powered search bar assists in finding specific tickets or knowledge base articles, improving the support team's efficiency.
ExtrusionMaster maintains a comprehensive knowledge base consisting of product manuals, policies, and presentations. With Deskhero's AI capabilities, they can generate articles from these files, making it easier for customers to find the information they need. The AI also scrapes data from the company's website to ensure the knowledge base is always up-to-date.
Deskhero's REST API allows ExtrusionMaster to integrate the platform with their existing systems, facilitating seamless data flow and enhancing operational efficiency. The AI capabilities also help in identifying trends and patterns in customer queries, providing valuable insights that the company uses to improve their products and services.
By leveraging Deskhero's AI-powered platform, ExtrusionMaster has been able to significantly improve their customer service efficiency and product quality. The company plans to further utilize the platform's AI capabilities to automate more aspects of their customer support operations.
How does Deskhero's AI capabilities enhance ExtrusionMaster's customer service efficiency?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses, helping the support team resolve issues faster. It also assists in categorizing and prioritizing tickets, and finding specific tickets or articles.
How does ExtrusionMaster use Deskhero's AI to maintain their knowledge base?
ExtrusionMaster uses Deskhero's AI to generate knowledge base articles from product manuals, policies, and presentations. The AI also scrapes data from the company's website to ensure the knowledge base is always up-to-date.
How does Deskhero's REST API benefit ExtrusionMaster?
Deskhero's REST API allows ExtrusionMaster to integrate the platform with their existing systems, facilitating seamless data flow and enhancing operational efficiency.
* This article provides an example of how a fictive company in the Extrusion of Aluminium Profiles and Shapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
