FabricFinishing Inc receives numerous customer queries about their dyeing processes, fabric care, and order status. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature helped them organize and track all customer queries efficiently.
Deskhero's advanced AI capabilities have automated the response process at FabricFinishing Inc. The AI uses OpenAI Embeddings from various resources to generate suggested replies. This has significantly reduced the response time and improved customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information. This has reduced the time spent on searching for information and increased the efficiency of the support team.
The knowledge base feature of Deskhero has been particularly useful for FabricFinishing Inc. The AI automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has made it easier for customers to find information on their own, reducing the load on the support team.
Overall, Deskhero's AI capabilities have transformed the customer support operations of FabricFinishing Inc, making them more efficient and customer-friendly.
How has Deskhero improved the response time to customer queries at FabricFinishing Inc?
Deskhero's advanced AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This has significantly reduced the response time to customer queries at FabricFinishing Inc.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier for the support team to find relevant information.
How does Deskhero's knowledge base feature benefit FabricFinishing Inc?
Deskhero's knowledge base feature allows the AI to automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for customers to find information on their own, reducing the load on the support team.
* This article provides an example of how a fictive company in the Fabric dyeing and finishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
