FabriCo receives numerous customer queries daily, ranging from product inquiries to technical support requests. With Deskhero, these queries are automatically sorted into structured data lists and assigned to appropriate user groups, ensuring efficient ticket management.
The advanced AI capabilities of Deskhero play a crucial role in FabriCo's customer support process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can suggest relevant replies to customer queries, significantly reducing response time.
In addition, Deskhero's AI capabilities enhance the search results within the platform. When a customer support agent searches for a specific term, the AI uses the OpenAI Embeddings to find the most relevant content, making it easier for the agent to find the information they need.
Deskhero's custom email domains feature allows FabriCo to maintain a professional image in their customer interactions. The platform also supports website scraping, enabling the company to keep their knowledge base updated with the latest information from their website.
Overall, Deskhero's advanced AI capabilities have enabled FabriCo to streamline their customer support process, improve response times, and maintain a high level of customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It uses this information to generate suggested replies to customer queries, helping to reduce response time.
How does Deskhero enhance search results?
When a customer support agent searches for a specific term, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows companies to maintain a professional image in their customer interactions. It gives the company the ability to use their own domain in their customer support emails.
* This article provides an example of how a fictive company in the Fabric Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
