TextileTech maintains a comprehensive knowledge base to support their customers and internal teams. With Deskhero, they can easily generate knowledge base articles from Word, PowerPoint, and PDF files, as well as from their website through the platform's website scraping feature.
The advanced AI capabilities of Deskhero play a crucial role in enhancing TextileTech's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content and generate new articles, keeping the knowledge base up-to-date and comprehensive.
Deskhero's AI capabilities also enhance the search results within the knowledge base. When a user searches for a specific term, the AI uses the OpenAI Embeddings to find the most relevant content, making it easier for the user to find the information they need.
Furthermore, Deskhero's REST API allows TextileTech to integrate the platform with their existing systems, ensuring a seamless flow of information and enhancing overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled TextileTech to enhance their knowledge base, improve information accessibility, and maintain a high level of customer satisfaction.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, as well as from a company's website through its website scraping feature. The platform's AI capabilities can also find relevant content from previous tickets, knowledge base articles, and uploaded files to generate new articles.
How does Deskhero's AI enhance search results within the knowledge base?
When a user searches for a specific term within the knowledge base, Deskhero's AI uses the OpenAI Embeddings to find the most relevant content. This makes it easier for the user to find the information they need.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This ensures a seamless flow of information and enhances overall efficiency.
* This article provides an example of how a fictive company in the Fabric Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
